Privacy Policy

Last updated: April 2026

1. Who We Are

NovaSecure is operated by CCTV Security UK Limited, a company registered in England and Wales.

Registered Address: 4 Capricorn Centre, Cranes Farm Road, Basildon, Essex, SS14 3JJ
Companies House No.: 12941921
Email: info@novaroofers.com

CCTV Security UK Limited is the data controller for personal data processed through this website. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following categories of personal data:

Identity data: name, username or similar identifier
Contact data: email address, delivery and billing address
Order data: details of products purchased, order history, transaction records
Technical data: IP address, browser type and version, time zone, operating system and platform, browsing behaviour on our website
Usage data: pages visited, links clicked, session duration
Marketing preferences: your preferences for receiving marketing from us
Communications: messages you send via the contact form or by email

We do not collect or process any special categories of sensitive personal data.

3. How We Collect Your Data

We collect data through:

Direct interactions — when you place an order, complete the contact form, or email us
Automated technologies — cookies, server logs and analytics tools as you browse the website
Third parties — payment processors and delivery partners may share relevant data with us

4. Legal Basis for Processing

We rely on the following lawful bases under Article 6 of the UK GDPR:

Article 6(1)(b) — Performance of a contract: Processing necessary to fulfil your order, deliver goods and provide after-sales support.
Article 6(1)(c) — Legal obligation: Processing required to comply with our legal obligations (e.g. tax records, consumer rights legislation).
Article 6(1)(f) — Legitimate interests: Processing necessary for our legitimate interests, such as fraud prevention, website security, and improving our products and services — provided these interests are not overridden by your rights.
Article 6(1)(a) — Consent: Where you have given explicit consent, for example to the use of non-essential cookies or to receive marketing communications. You may withdraw consent at any time.

5. How We Use Your Data

We use your personal data to:

Process and fulfil your orders
Send order confirmation, dispatch notifications and tracking information
Handle returns, refunds and warranty claims
Respond to enquiries submitted via the contact form or by email
Comply with our legal and regulatory obligations
Prevent and detect fraud or other unlawful activities
Improve our website and product listings (using aggregated, anonymised analytics)
Send marketing communications where you have given consent or we have a legitimate interest (you can opt out at any time)

6. Third Parties We Share Data With

We may share your data with the following categories of third parties:

Delivery carriers (Royal Mail, DPD) — to fulfil and track your delivery
Payment processors — to handle secure payment transactions. We do not store full card details on our servers.
Google Analytics (Google LLC, USA) — if you consent to analytics cookies, anonymised usage data is processed by Google. Data transferred to the USA under the UK–US Data Bridge (in effect from 17 October 2023). You may opt out via your cookie preferences or the Google Analytics Opt-out Browser Add-on.
Taboola, Inc. (USA) — if you consent to advertising cookies, Taboola may set a tracking pixel to measure advertising performance. Data transferred to the USA under the UK–US Data Bridge. See Taboola Privacy Policy.
MediaGo (Opera Mediaworks / Opera Advertising, USA/EU) — if you consent to advertising cookies, MediaGo may set a tracking pixel to measure advertising performance. See Opera Privacy Policy.
IT and hosting providers — to operate and maintain our website infrastructure
Legal and regulatory authorities — where required by law or court order

We do not sell your personal data to third parties, and we do not share it with any party for their own marketing purposes.

7. Cookies

We use cookies and similar technologies to operate the website and, with your consent, to analyse usage. Please refer to our Cookie Policy for full details, including how to manage your preferences.

8. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected:

Order records: 7 years (for tax and accounting compliance)
Contact form messages: Up to 2 years from the date of the enquiry
Technical/analytics data: Up to 26 months (Google Analytics default)
Marketing preferences: Until you withdraw consent or opt out

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: Request a copy of the personal data we hold about you (Subject Access Request)
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure: Request deletion of your data where there is no lawful basis for us to continue holding it
Right to restriction: Request that we restrict processing of your data in certain circumstances
Right to data portability: Receive your data in a structured, machine-readable format and transfer it to another controller
Right to object: Object to processing based on legitimate interests or for direct marketing
Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at info@novaroofers.com. We will respond within one calendar month.

10. ICO Registration

CCTV Security UK Limited is registered with the Information Commissioner's Office (ICO), the UK's independent data protection regulator, as required under the Data Protection (Charges and Information) Regulations 2018. You can verify our registration on the ICO's public register.

11. How to Complain

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the ICO:

Website: ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concern before you contact the ICO, so please contact us first at info@novaroofers.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the website after a material change constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related queries, please contact the data controller:

Email: info@novaroofers.com
Post: CCTV Security UK Limited, 4 Capricorn Centre, Cranes Farm Road, Basildon, Essex, SS14 3JJ